At homisepk.com, customer satisfaction is our top priority. We provide a transparent and straightforward return process to ensure a trustworthy shopping experience.
You have 7 days from the date of receiving your item to request a return or exchange. After 7 days, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the following conditions must be met:
The product must be in New and Unused condition.
It must be in the original packaging with all tags, manuals, and accessories included.
We accept returns for both Defective (damaged or wrong item) and Non-Defective (change of mind) products.
All returns must be sent via mail. To make it easier for you:
Return Label: A pre-paid return shipping label is included in your original package.
Simply pack the item securely, attach the provided label, and drop it off at the designated courier service mentioned on the label.
Return Shipping Fee: No return shipping fees will be charged if you use the provided return label.
Restocking Fee: We do not charge any restocking fees.
Original Shipping: Please note that original shipping charges (if any) are non-refundable.
If you wish to exchange an item (e.g., for a different size or color), please follow the return process. Once we receive your original item, we will process and ship the exchange product within 3-5 business days.
Once your return is received and inspected:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment (or bank transfer).
The refund will reflect in your account within 3 business days.
For any questions regarding your return, please contact our support team:
Email: support@homisepk.com
Phone/WhatsApp: 03218797321
Address: F46 1st floor hyderi gold mark mall north nazimabad block h Karachi 74700